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5 Tips For Successful Tenancy Debt Collection

Tuesday, April 30, 2013


1. Find the Tenant with the Best Merit 

Always rent to someone who has the best merit out of the pool of applicants for your property.  Property investment is a business and you want to be doing business with the best possible person who can help you realise your investment potentials.  Call it tenancy due diligence if you like.  Put in the hard yard at the very beginning, interview your tenants, reference and credit check them to find out what they are like as tenants and debtors, find out if they had ever been involved in a Tenancy Tribunal case, get an understanding of the tenant's way of life, all these information can help you pick the best possible tenant to work with.  

2. Collect the Right Information at the Very Beginning 

Information gathering is most effective at the very start of the tenancy when parties are still enjoying a good relationship.  This is the time when your tenant is willing to give you more personal information.  Treat this as a window of opportunity and ask for as much information as you can think of, photo IDs, alternative addresses for service, phone numbers for family members, next of kins, work numbers and other contact details.  Should the tenancy deteriorate and debt collection process kicks in, the debt collectors can serve you better if you can supply them with more means to contact the tenant.  

Additionally, always make sure that your tenancy agreement contains a debt collection clause making the tenant responsible for debt enforcement charges relating to the tenancy.  

3. Ask Referees the Right Questions

Here are some standard questions you should always ask a referee: 
  1. How long do you know the tenant and in what capacity? 
  2. Can you confirm the tenant's phone numbers and contact details?
  3. How regularly do you have contact with the tenant?  When was the last time you had contact with the tenant?
  4. Have you ever had a creditor/debtor relationship with the tenant?  If so has the tenant always been on time with payments?   
  5. (If referee is an ex-landlord) What were the reasons for the dissolution of your tenancy?  Would you ever rent your property to the tenant again?  
If the referee cannot give you satisfactory answers to any of the above then they should not be treated as referees at all.  Go back to your tenant and ask for more references.  

4. Act Quickly

Remember that Lifeline TV ad from years ago when one small problem snowballed into something gigantic and out-of-control?  Tenancy debt is a bit like that.  On the first day of rent default, the amount owing may seem negligible.  But left alone, debt has a tendency to fester into something un-manageable.  Always be up-to-date with rent ledger, ask your tenant to address rent arrears immediately.  Finding an extra $400 in one week is a lot easier than repaying a $3,200 tenancy debt when the rent becomes 8 weeks late.  

5. Bring in the Professionals 

Get the Tenancy Tribunal involved ASAP.  If your tenant owes you rent arrears or compensation for property damages, apply to the Tribunal and get the debt recorded in a sealed Tenancy Tribunal Order.  Once you have this order you can enforce it by engaging the services of a professional debt recovery agency.  These agencies have processes and tools available to them to better track down the tenant.  



20 Practical Tips for Renovating Your Rental Properties

Wednesday, April 10, 2013


Property investors always talk about buying low, bang on some renovation et voilà!  Capital Gain!  But as it has always been said, easier said than done, what exactly do you have to do to a property to maximise its capital potential?  

We had a dig through the APIA archives and look what we found!  A vintage oldie but a goodie - Cliff Seque's 20 top tips for rental property renovation.  Here we go:

  1. Don't over capitalise and do a rough budget based on quotes or estimates for the expensive items.  Spend the most on what will be used the most and that you really want to last, e.g. appliances, plumbing, lighting and all horizontal surfaces i.e. flooring, bench tops, vanities, showers, etc.
  2. Be generous with plugs for appliances, lamps, stereos, televisions, computers and heaters.
  3. Neutral backgrounds allow tenants to create their own identify with their belongings.  Dominant colours, patterns and textures control the atmosphere of the space.
  4. Wallpaper can be an excellent choice for general maintenance especially washable and scrub-able vinyl.  A good way of hiding imperfect walls.  
  5. Avoid coarse or heavy textures for interior use as they absorb so much dirt, smell and dust and are harder to clean e.g. bricks, textured ceilings, long piled carpets.
  6. Pay attention to safety issues and that they comply.  This includes: stairs and handrails, balconies, decks and terraces, smoke alarms, hearths for wood burners and fires, access to the exterior, somewhere handy to the range to put a hot pot that won't damage the surface such as tiles or stainless steel. 
  7. Window treatments should retain heat, provide privacy and control the light.  They should be easily operated and firmly secured.  Avoid curtains in doorways.
  8. Interior decorating schemes can be inspired by the style of architecture, existing fixtures and fittings, the outlook or personal preference.  Spaces can skillfully be manipulated by the use of colour, texture and pattern.  Lighter colours recede, darker colours advance.  Smooth textures recede, coarse textures advance.  Subtle patterns recede, contrasting patterns advance.
  9. Pattern can be used to disguise defects in design, structure and style.  Clever applications on any surface can enhance an environment but must be chosen with care.
  10. Wall hung cabinetry or vanity and shelves can be coloured the same as the walls to create an illusion of space whereas in contrast they would stand out.
  11. Provide plenty of good, easily accessed storage.
  12. Supply uncomplicated, reliable, well designed appliances that are easy to operate and clean and have a good service record.
  13. Consider the use of timber for doors, framing, skirting boards, stairway handrails and dado lines because of its durability and long-term beauty.  Don't use MDF in wet areas.
  14. Paint is the most versatile medium.  Use high gloss enamels on all doors, window framing, and skirting boards.  Use semi-gloss acrylic on walls (low sheen on imperfect walls) and anti mould paint in ceilings - dulux mould shield or similar.
  15. Carpet is a wise flooring choice being soft and comfortable plus an insulating surface which helps with noise control.  Use darker colours with a fleck or a small pattern.  I prefer wool of extra heavy duty domestic or greater.  If short pile use thick underlay to give an impression of softness.
  16. A mirror creates an illusion of space and is great in small bathrooms.
  17. Allow for efficient ventilation to remove household smells and moisture to disappear.  Vent to outside.  If redesigning kitchen, put range on a outside wall if possible and use flexible aluminium ducting off the top of the range food to outside.  In bathrooms fit a heat, light and fan unit and have the electrician wire it up so that the fan goes when they use the heat or light function.  Have windows that can be secured open with ease.
  18. Use ceramic disc taps in high use areas - kitchen, vanities and showers (single lever if possible).
  19. Plan to have adequate lighting.  In dark rooms or long rooms, fit extra overhead lights.  Make sure there is outside lights around entrance door areas and areas that may be used at night i.e. patios, main entrance path etc.
  20. I like to use 1830mm stainless steel sink bench in a breakfast bar design.  This enables a 600mm wide dishwasher to be fitted in the bench either side of the sink with drawers on the other side.  The services are run through a 100x50 framework at the back of the cupboard.

Cliff kindly shared these tips with us back in 2010.  How up-to-date do you find them?  What are your top renovation tips?  Leave a comment below to share!

Are You A Property Smartie-Pants?

Tuesday, April 09, 2013
Are you a property smartie-pants

How did you fare in tonight's Property Quiz? 


Well done to everybody who participated in tonight's Property Smartie Pants competition and congratulations to Eric Chou for being the ultimate winner!

Here are the answers to the questions:
 

1. What does LTC stand for?
Look Through Company      

2. What is the current NZ Company Tax Rate?
28%

3. What is the current top individual tax rate in NZ?
33%

4. How many days notice do you have to give a tenant for rent increase?
60 days


5. What is the highest amount payable by a landlord for an unlawful act?
$4,000


6. What period did the Reserve Bank Governor, Dr. Graeme Wheeler, rule out OCR increase for?
All of 2013 


7. What is the final date for submissions on the draft Unitary Plan to the Auckland Council?
31st May 2013


8. How much did the Auckland median house price increase between February 2012 and February 2013?
14.3%


9. You have just purchased a property for $300,000. The rental income is $400 per week.  Your APIA membership gets you a discounted home loan rate with the ANZ @ 5.5%.  Rates are $1,200 p.a., insurance is $650 p.a., your budget for repair and maintenance is $780 p.a., and the property management fee is set at 7.5% plus GST (which is $1,794 p.a.).  Assuming you have 2 weeks vacancy per year:

What is the gross return of this property? 

6.93%
 

10. What is the net return of the property in Q.9? 

5.19%


 
So tell us, how did you go?

Love Thy Tenants And Thou Shalt Be Rewarded

Wednesday, March 06, 2013


Last night we had our inaugural APIA landlord tenant round table discussion at the North Auckland meeting group.  The panel consisted of landlords, tenants and those who are both a landlord and a tenant.    While we accept that the Residential Tenancies Act outline the legal framework within which landlords and tenants must operate, at the end of the day, residential tenancy is about people doing business with people.  A successful business relationship stems from good communication and also an understanding of the other party's approach.  

I am going to take this opportunity to reiterate our position - The Auckland Property Investors' Association is not anti-tenant.  We are however anti-bad-tenants just as much as we are anti-bad-landlords.  As we represent buy and hold investors who value long term tenancies and sustainable working relationships, we advocate strongly for the improvement of tenancy literacy both for landlords and tenants.    As such it was incredibly beneficial to hear from both landlords and tenants last night.  The session teased out some really valuable information and I thought it would be too cruel not to share.


Landlords and Tenants - 2 Different Approaches To Residential Tenancy


  1. While many landlords (in particular those who own more than one property) deal with our rental properties in the collective, tenants approach tenancies from a very individualistic point of view.  You are dealing with a number of properties, your tenant is dealing with one property and one landlord.  
  2. Tenants like the flexibility renting afford their lifestyles.  What they dislike is the lack of control they have over their own homes in terms of aesthetics, maintenance and repair.  To that end, tenants appreciate a landlord who is reasonable and open enough for them to have input in the aesthetics, maintenance and repair of their own home.  Oftentimes those who are reasonable will not make outrageous requests and are happy to pay for their suggestions. 
  3. It is also not uncommon that landlords too feel a sense of disempowerment.  From a landlord’s point of view, exclusive possession by the tenant means that we are relying on our tenants to look after our investment properties as we cannot always be there to protect the property. 
  4. When tenants are informed of a rent review, they often go on Trade Me to look at what other rentals are out there on the market.  Notices of rent reviews can be very unsettling so tenants tend to act upon that sense of uncertainty and look at contingencies.  
  5. Like landlords, tenants treasure a sustainable working tenancy relationship.  Both parties are aware that residential tenancy is a business transaction that is over and beyond the simply weekly rent payment and receipt. 


Practical Tips and Reminders for Landlords


  1. Water being one of the most damaging element for properties, if you own a block of flats consider installing isolating valves for all units so you can contain water damages to one unit when they happen.
  2. Orientate your tenants so that they are aware of the site layout, location of the water main, power meter, water meter and fuse box.  With this knowledge your tenants can quickly isolate the source of property damages when they happen.  While your tenants mitigate the damages, you will buy yourself some time to get on site.  For those who are inclined, consider giving your tenants a tenant pack containing all of the above information so they have an information source for future reference. 
  3. Consider giving your tenant a list of contact details for your tradesman network so that in case you cannot be reached during an emergency, there will still be a mechanism whereby damages are being addressed to straight away by a tradesman.
  4. The best time to adjust rent is immediately after a tenancy and when you have had a chance to clean up and update the property.  
  5. Regular inspections can not only help you keep on top of your maintenance schedule but also establish your presence as the landlord.  By sending a message that you take a hands-on approach, you can spur your tenant into keeping on top of their rent payments and keeping the property clean and tidy.
  6. If time and resources allow, drive by the property every now and then.  There is a lot of information about the state of the property to be gained by a simple drive by.  But don’t forget your tenant has exclusive right of possession (subject to RTA exceptions) so drive by only, don’t commit trespass. 
  7. As much as you are able to, be present during routine maintenance and repair (such as water-blasting and gutter cleaning) because again that helps establish your presence on the premises. 
  8. Replace the batteries of smoke alarms when you inspect the property.  There are some services out there that will charge you an astronomical amount for replacing smoke alarm batteries regularly when at the end of the day it does not cost that much to buy some batteries and have them with you when you inspect the property.
  9. Rent increases are inevitable in an environment where landlords are meeting raising costs.  Tenants are not unsympathetic but most of them are unaware of the difficulties landlords face.   Communicate reasonably and responsibility with your tenant, turn their minds to the increasing expenses you are faced with and you will find good tenants will be a lot of receptive of a reasonable amount of rent increase.
  10. Be aware of your RTA rights and obligations because tenants are becoming savvier.  The by-product of a seller’s housing market is an increase in the number of people who will struggle to buy their first home.  Specifically there will be a growing number of young professionals who are educated and empowered enough to understand their rights and obligations as tenants under the RTA.  As such it is important for landlords to be aware of, at the very least, unlawful acts they can potential commit under the RTA so to keep disputes and disruptions to a minimum.  
  11. After you had given notice of a rent increase and two weeks before the new rent becomes chargeable, send your tenant a letter, email or text to remind them to change their automatic payment authority with the bank so that the right amount is paid on the due date.  
  12. When notifying your tenant of rent increase, consider inserting the following at the end of the letter: Please be aware that it is your right as tenant to make an application to the Tenancy Tribunal under s25 of the Residential Tenancies Act for a rent reduction should you consider the new rent to be substantially over market rent.  It is not that we want our tenants to challenge rent increases but instead it is a message to our tenant that there is not underhandedness in our assessment of market rent and that as landlords we have nothing to hide.  
  13. All landlords should have a clear idea of how rent arrears are to be managed, addressed to or even tolerated.  However if you are aware that a tenant is ‘sailing close to the wind’ financially, it is vital that you act quickly the moment rent starts to fall behind.
  14. Market rent is the manifestation of the collective charging behaviour of landlords in an area.  Be aware that if you are under-renting your property substantially, you are essentially driving down prices for other investors and that will in turn affect the value of your rental property.  

Finally


A massive thank you to Roger, Tim, Bex and Huw for taking part around the round table last night.  Residential tenancy is about human interaction and you guys had been tops at giving us insightful information on your perspectives! 

'Cos Bustin' Makes Mr. Wheel Feel Good

Tuesday, February 19, 2013



If there's somethin' strange in your neighbourhood
Who ya gonna call?  
Price-Buster
If it's somethin' weird and it won't look good
Who ya gonna call?  
Price-Buster
Are you singing along?


Bear with us, we are getting somewhere with this analogy.  Just as the Stay Puft Marshmallow Man laid waste to New York City, sky-rocketing housing prices in Auckland are also dashing the dreams of first home buyers and everyday ma-and-pa investors.  Buyers are literally fleeing the city, for real. APIA Price Buster Buyers Are Fleeing The City

In response, the Reserve Bank Governor Graeme Wheeler (our designated PriceBuster) is reported to be considering placing a LVR restriction on Auckland property buyers.  Specifically, the restriction will require buyers to put down a bigger deposit than those who purchase outside of Auckland.  The rationale is simple, the harder we make it for people to buy property, the slower prices will increase as demands diminish with the buyer pool.

Make sense?

Is Mr Wheeler's proposal as awesome as the Bill Murray's unlicensed nuclear packs?  If implemented and enforced, will the LVR restriction literally be kicking arses in Auckland and taking names?  How will property investors and home buyers REALLY be affected?
 

The APIA Elves weigh in 


David Whitburn, APIA Head Elf

"The LVR restrictions will have the impact on making it harder for first home-owners and investors to buy properties in Auckland, as they will need to contribute more equity, and many will be unable to do this.  It will slow growth in the market prices, and assist wealthier overseas and New Zealand resident buyers to pick up properties at good prices.  There will be winners and losers with this policy and it is not the holy grail that the Reserve Bank hope for to quell the rising Auckland Housing Market.  A multitude of factors drive the prices - not just the financing environment."
 

Andrew King, speaking from the Mothership (i.e. New Zealand Property Investors' Federation)

"The LVR restriction being considered by the Reserve Bank could be seen as protecting some people from themselves. In the four or so years up to 2008, banks were aggressively promoting home loans, often without requiring any deposit from the purchaser. This definitely had an affect on increasing demand, but it was also very risky for the banks and the home buyers.

This type of lending may have also lured some people into property investment, who really could not afford it.

The NZPIF thinks that restricting the LVR ratios will restrict risky investment decisions providing an element of consumer protection, even if it is protecting them from themselves. It may also slow down property price growth, but it will not eliminate it completely.

Many rental property investors will have sufficient equity in their own home that increasing the LVR requirements will not stop them from effectively borrowing 100% for new property purchases.

Considering the general economy, higher LVR requirements also provide the Reserve Bank with a tool that can specifically target any excesses in the property market without incurring the negative impact on interest rates. This would be good for business and the overall New Zealand economy. It would also be good for rental property cash flow, as mortgage interest rates may not need to be raised as much by the Reserve Bank should the property market take off.  

So in summary, there are good and bad points. Raising LVR requirements will not affect the majority of rental property investors from making new purchases, however it may restrict the level of future property price growth."
 

Ammon Acarapi, our very own property Sun Tzu

"As we know the key fundamental for property values is supply and demand, so sure any such policy designed to slow down the demand for property would hold property values - to what degree however would be debatable. The biggest impact would be for first home buyers and younger investors who haven’t built up equity in their portfolios buy holding property through previous property cycles.

More experienced, well-heeled investors may pick up the slack as there is still a real problem with the fundamental under-supply of properties to house those people who most need it i.e. lower income Kiwis.  Rents would continue to increase as supply is further curbed, making property investment even more attractive to those who can put the deposits together to purchase properties.

This policy would not solve the real problem which is the under-supply of affordable properties. Policies designed to increase the supply of property however would have the desired outcomes of both holding house prices and providing housing for those who need it. In my opinion this is where policy makers should spend their concerted efforts."
 


So there you have it


It would seem that managing housing prices is a multifaceted issue one which cannot be easily solved or circumvented by one single policy.  We say it is time to get back to the drawing board and come up with a more comprehensive solution. 


What are your thoughts about the proposed LVR restriction in Auckland?  Would you welcome it as a property investor?  Auckland prices are climbing by the day - so who you gonna call?  Sound off by commenting below!

Ask An Expert: 2 Properties On 1 Mortgage

Monday, February 18, 2013

Jesse asks the APIA Expert Panel:


Can I buy two properties on the one mortgage?


Lena Li, ANZ Mobile Mortage Manager, Answers


Generally speaking, we lend base on an acceptable lending ratio and the type of security we hold.
 
The lower your existing lending ratio the more chance you can top up on an existing security to buy the second property.  Furthermore, we do not necessarily have to take your second property as security.  The deliberation of a top-up will be on a case-by-case basis.  If you want to borrow over 80% on your existing property, you will need to meet the criteria of over 80% lending but this can be assessed accordingly.  You may also put the whole lending into a flexible form of loan in some cases depending on individual needs and individual statement of position. 
 
For more information and personalised advice, contact a friendly ANZ mobile mortgage manager and they will be more than happy to help!
 

The APIA Property Expert Panel is ready to answer your property questions.  Write us an email to elves@apia.org.nz and we will get you an answer pronto!
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