This division of liability has been fully covered in the Landlording education programs run by Property Investor Associations, and all competent Landlords and Property Managers should be aware of where their responsibilities lie.
However, in our opinion, the major cause of the confusion is caused by Watercare’s practice of sending the entire water account to the Landlord because they will not accept any residential tenant as a customer.
Watercare should send out two invoices, one to the Landlord for the fixed costs and one to the tenant for the variable charges. This would negate the confusion.
I would like to discuss this issue with you, and expand on the points made above. This may well give you material for a further article on this subject.