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Q&A
{{name}} - APIA Auckland Property Investors
12-Oct-2020

Can tenant be reimbursed for piped water when the water tank fails?

This week's question comes from Anonymous: My tenant (from 2016 to 2020) has made a Tribunal application against me. She is claiming, among other things, reimbursement of water rates due to the roof and gutters not being cleaned rendering the water tank unusable. Is that a valid claim? Without further information, we assume the following: That the property has both reticulated water...
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Q&A
{{name}} - APIA Auckland Property Investors
01-Mar-2019

Must I send a copy of the Watercare bill to my tenant?

This week's question comes from Don (paraphrased): My tenant is withholding payment of his water usage saying that I am required by the RTA to send him a copy of the original bill. Does that sound right to you? Our response: No. No such requirement exists in the RTA. That said, we can't think of a reason why you wouldn't. S39(3) gives you the right to seek reimbursement from yo...
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Q&A
{{name}} - APIA Auckland Property Investors
11-Jan-2019

How to streamline Watercare admin?

This week's question comes from Glen (paraphrased): Our property management company has advised that we have to keep our rental's Watercare account in our own name because we are still responsible for the fixed-charge. Is that correct? Isn't that a lot of extra hassle now that we have to collect variable charges from tenants? Our response: Your property manager is quite correct insofar ...
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{{name}} - APIA Auckland Property Investors
24-Oct-2013

Address to the Board of Watercare Services

The Board of Watercare Services invited public deputations at its board meeting this morning. Below is a statement read out by John Priest, Secretary of the Auckland Property Investors' Association, outlining two fundamental issues Auckland landlords seek to have addressed: Good morning. My name is John Priest. I am here in my capacity as Secretary of Auckland Property Investors' Associati...
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{{name}} - APIA Auckland Property Investors
25-Jul-2013

Watercare Should Accept Both Landlords And Tenants As Customers: An Open Letter To Amanda Snow

Amanda I am contacting you regarding your story on Tenant's water bills. Your analysis is correct, in that the Landlord is currently responsible for the fixed portion of the Watercare charges and the tenant is responsible for the variable portion. This division of liability has been fully covered in the Landlording education programs run by Property Investor Associations, and all competent...
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{{name}} - APIA Auckland Property Investors
17-Sep-2012

Watercare - Just What Is The Deal?

Captain Obvious says, 'We are sick and tired of paying for our tenants' water' It pretty much goes without saying that Auckland landlords are not the biggest fan of WaterCare at the moment. Instead of billing property occupiers/tenants/end users direct for water use, the baffling logic of WaterCare elects to bill property owners instead. Unfortunately in the case of residential tenancy, i...
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