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Can Tenancy Services lawfully request information about my rental?

Thursday, February 07, 2019

IMG CREDIT: UNSPLASH

This week's question comes from Alan (paraphrased): 

Tenancy Services recently sent me an information request for details of insulation at one of my rentals. Are they have the right to that information?  

Our response: 

The short answer is yes. The authority to audit rests with the Tenancy Compliance and Investigation Team ("TCIT") that is part of Tenancy Services. In fact, we are aware of a number of APIA members (landlords and property management companies) who have received similar requests for information. There is plenty of information online about the TCIT team and its activities.

That said, we think it is worthwhile to highlight the following, more nuanced points: 

  • Despite its name, the TCIT specifically audits and investigates landlords, not tenants; 
  • There are two prompts that trigger a TCIT investigation/intervention: specific tenant complaint and general random audit; 
  • Not all complaints will trigger an investigation. In some cases, the TCIT team will advise the tenant to seek other avenues for redress/remedy; 
  • In extreme cases where the breach is sufficiently serious, the TCIT team may take proceedings against the landlord (such as in this instance). 
Tenancy Services offers a compliance checklist that sets out minimum compliance standards for landlords. If, for any reason, the mere thought of the TCIT makes you nervous, we recommend that you use this list as both a starting point and guide. 

Do you have any tenancy related questions? Write to us at admin@apia.org.nz or hit us up on our social channels here and here

 

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The Tenancy Practice Service and TPS Credit Control work closely with the Auckland Property Investors' Association. Our vision of bringing helpful resources, documents and high quality services to Auckland Property Investors and Property Managers is shared by APIA, so its a partnership that works well. 

The Auckland Property Investors' Association is a great organisation for those who want access to advice and information from a range of industry experts and partners. 



Mathieu Holt- Managing Director, The Tenancy Practice Service & TPS Credit Control
Through the Association I found the channels and methods to fund the purchase of property I never dreamed about. Grant Brown

All round it has been one of those things Neil and I felt was really worthwhile belonging to. We have learned so much it has just built our confidence in what we are doing.

Janice Bieleski
I read two articles in the monthly magazine that saved me over $5,000. That is my membership fee for the next 26 years and I am sure I will learn a whole lot more! John Duncan
Fantastic organisation. The networking opportunities are brilliant and provide us with information and opportunities that cannot be obtained anywhere else. We learn something new at every meeting and we've been in this game for nearly 20 years. Pauline and Gyanen Kumar

I find the information obtained from various APIA meetings very useful in guiding my own property investment and rental management.  I also enjoy the networking opportunities with like-minded investors.  I am inspired by other investors’ success and find the more experiences and knowledge that I share with others, the more confident I become.  

Thanks to all APIA event organizers and administrators for your brilliant work. 

Stella Shao

I like talking to people and learning from their experience because it gives me the confidence to invest well. I think it is a knowledge thing. I now know I am doing things the right way.

Stephen Weatherall

My APIA membership has become a total success.

Every time I attend a monthly or regional meeting I come away with so many useful and positive tips that have added value to my property investments and management.

Not only that, the website is a great place for practical advice and useful information. It has now evolved into an important resource for my business.

Talk about value for money! The discounts I have been getting at Bunnings when I present my APIA membership card have more than paid for my annual subscription!

Tim Duffett, Plan A Investments Limited